Refund Policy
A legal disclaimer
Effective Date: [11-01-24]
HoneyMed Spa ("we," "our," or "us") strives to provide the highest quality services and products. This Refund Policy outlines the terms and conditions under which refunds may be issued. By purchasing services or products from us, you agree to this policy.
Refund Policy - the basics
1. Services
Refunds for services are generally not offered. If you are dissatisfied with a service, please contact us immediately so we can address your concerns and work to resolve the issue.
a. Prepaid Packages or Treatments
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Prepaid packages are non-refundable but may be transferable or exchanged for store credit at management’s discretion.
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If a medical condition arises that prevents you from completing a package, we may require documentation before issuing a partial credit.
b. Missed Appointments or Late Cancellations
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No refunds will be issued for missed appointments or cancellations made outside of our cancellation policy timeframe.
2. Products
We accept returns or exchanges of unopened and unused products within [insert number] days of purchase with proof of purchase.
Conditions for Refunds or Exchanges:
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The product must be in its original packaging and in resalable condition.
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Opened or used products are non-refundable unless there is a defect or issue caused by the manufacturer.
3. Gift Cards
Gift cards are non-refundable and cannot be exchanged for cash. They may be used for any service or product offered by HoneyMed Spa.
4. Special Promotions and Discounts
Refunds or credits are not applicable for services or products purchased as part of a promotion, sale, or discount package.
5. Payment Disputes
If you believe there has been an error in billing, please contact us at [insert contact information] within [insert number] days of the charge. We will investigate the matter promptly.
6. How to Request a Refund or Credit
To request a refund, credit, or exchange, please reach out to us using the contact information below:
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Email: [insert email address]
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Phone: [insert phone number]
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In-Person: Visit our spa at [insert address], Hoboken, NJ.
Please provide your receipt or proof of purchase to process your request efficiently.
7. Management Discretion
Refunds or credits outside of this policy may be issued at the sole discretion of HoneyMed Spa management.